FAQ

Q: Do you ship to all 50 US states?
Yes. We ship from our warehouse in Davie, Florida to all 50 states, including Alaska and Hawaii. Most orders are processed within 24 hours on business days.

Q: Can I track my order?
Yes. Once your order ships, you will receive a tracking number via email. You can also track your order through your account on our website.

Q: What is your return policy?
We accept returns within 30 days of delivery for unused, unopened products in original packaging. A restocking fee of 10% may apply. Safety equipment that has been used, worn, or installed cannot be returned — this is for your safety and compliance with ANSI/OSHA standards.

Q: What if my product arrives damaged?
If your item arrives damaged or defective, contact us within 48 hours at returns@bravusstore.com with your order number and photos. We will send a replacement or issue a full refund, including return shipping.

Q: Do you honor manufacturer warranties?
Yes. All products carry the original manufacturer's warranty. We will assist you with the warranty claim process for any defective Petzl, Rock Exotica, CMC, or other branded equipment.

Q: Can I return a Petzl product?
Petzl products must be returned unused with all tags and packaging. Petzl does not accept returns on used personal protective equipment (PPE) for safety reasons.

Q: Do your products meet ANSI and OSHA standards?
Yes. Every product we sell is certified to the relevant standards — including ANSI Z359.11 (full-body harnesses), OSHA 1926.502 (fall protection), and NFPA 1983 (life safety rope and equipment). We only stock equipment that meets or exceeds these requirements.

Q: Are your products SPRAT and IRATA compliant?
Absolutely. We serve SPRAT and IRATA certified technicians and understand the equipment standards required for each certification level. Our team holds active SPRAT certifications and uses this gear daily in the field.

Q: Is the equipment inspected before shipping?
Every item is visually inspected before shipment. We check for manufacturing defects, correct labeling, and intact packaging. For harnesses and life-safety equipment, we verify that all serial numbers and manufacturing date tags are present and legible.

Q: Do you offer wholesale pricing?
Yes. Bravus Store offers volume pricing for contracting companies, training centers, and government agencies. Contact our B2B team at wholesale@bravusstore.com with your estimated annual volume and we will prepare a custom quote.

Q: Can I get a corporate account?
Yes. Corporate accounts are available with net 30 terms upon approval. We require a minimum of three trade references and a completed credit application.

Q: Do you offer discounts for training centers?
Yes. Bravus Academy alumni and partner training centers receive special pricing on bulk equipment orders. Contact us for details.

Q: Do you serve government agencies?
Yes. We work with municipal, state, and federal agencies. We can provide W-9, product spec sheets, and certificates of compliance. Email government@bravusstore.com for procurement support.

Q: How do I choose the right harness size?
Refer to our Size Guide on each product page. If you are between sizes, we recommend sizing up for comfort during extended wear periods. Need help? Email us with your waist, leg, and chest measurements and we will recommend the right model.

Q: Do you carry replacement parts?
Yes. We stock replacement parts for most Petzl, Rock Exotica, and CMC products — including replacement straps, buckles, energy absorbers, and carabiner gates.

Q: What rope access levels do you cater to?
All of them. Whether you are a Level 1 technician looking for your first harness or a Level 3 supervisor rigging a complex system, we carry equipment suited to every skill level and work environment.

Q: Is everything on your website in stock?
We strive to keep our inventory accurate in real time. If an item shows as "In Stock," it is available for immediate shipment. Items showing "Low Stock" may have limited quantities. Backordered items will display an estimated restock date.

Q: How do I create an account?
Click "Account" in the top right corner of our website and follow the registration steps. Creating an account allows you to track orders, save shipping addresses, and access your order history.

Q: Can I change or cancel my order?
You can modify or cancel your order within 1 hour of placing it. After that, the order enters our fulfillment process and cannot be changed. Contact us immediately at sales@bravusstore.com if you need to make changes.

Q: What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, and PayPal. B2B corporate accounts may pay via invoice with net 30 terms.

Q: Are my payments secure?
Yes. All transactions are processed through Shopify Payments, which is PCI DSS Level 1 compliant. Your payment information is encrypted and never stored on our servers.

Still have questions? We are here to help.

Sales: sales@bravusstore.com
Returns: returns@bravusstore.com
Wholesale: wholesale@bravusstore.com
Warehouse: 4715 SW 51st St, Davie, FL 33314

Our team responds to all inquiries within 24 hours on business days.